Refund policy
1. Returns
At Mazia Home, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return the product within 3 days of delivery.
Eligibility for Returns:
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Items must be unused, undamaged, and in original packaging.
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Proof of purchase (invoice or order number) is required.
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Certain products like customized or personalized items cannot be returned.
How to Initiate a Return:
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Contact our Customer Support team at admin@maziahome.com with your order number and reason for return.
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Our team will guide you through the return process and provide instructions for shipping the item back.
2. Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
Refund Method:
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Approved refunds will be processed to your original payment method within 7–10 business days.
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Please note that shipping charges (if any) are non-refundable.
Partial Refunds:
Partial refunds may be granted in the following cases:
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Items with obvious signs of use, damage, or missing parts not caused by us.
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Items returned after the 15-day period (at our discretion).
3. Exchanges
We currently do not offer direct product exchanges. If you wish to get a different product, please return the original item and place a new order.
4. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 24 hours of delivery at admin@maziahome.com with photographs of the issue. We will either replace the product or issue a full refund.
5. Shipping Costs
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Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
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We recommend using a trackable shipping service to ensure your returned item reaches us safely.
6. Contact Us
For any questions regarding our Return & Refund Policy, please reach out to us:
Email: support@maziahome.com
Phone: +91 9001115969
Business Hours: Monday – Saturday, 10:00 AM – 6:00 PM